Shipping policy
Last updated: September 17, 2026
How orders from Selective Micro Technologies are processed, priced and delivered. If you have a question this page does not answer, call us at 855-256-8299 or email inquiry@selectivemicro.com.
1. Processing Time
Orders are processed within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day.
Processing time is separate from transit time. An order placed Friday afternoon on UPS 2-Day will not arrive Monday. Please account for both when you order.
2. Shipping Costs
Shipping is carrier calculated. Rates are based on the weight and dimensions of your order, the destination, and the service you select. Your exact cost is shown at checkout once you have entered a delivery address and chosen a shipping method.
3. Shipping Methods
- UPS Ground. Standard service. The right choice for most orders.
- UPS 2-Day. Expedited service, delivery within two business days after processing.
- UPS Overnight. Next business day delivery after processing.
Selectrocide® 12G ships UPS Ground only. Because of how it is packaged and handled, expedited and overnight service are not available for that product. All other products ship by any of the three methods above.
4. Shipping Destinations
- United States. We ship to all states.
- Canada. We ship to all provinces. Duties, taxes and customs fees are the responsibility of the recipient and are not included in the shipping cost shown at checkout.
- Other countries. Contact us and we will arrange international shipment based on your requirements. Product availability outside the United States and Canada depends on the regulatory status of the product in the destination country.
We ship by UPS, so we cannot deliver to PO boxes or to APO, FPO or DPO addresses. Please provide a street address that can accept a carrier delivery.
5. Wholesale and Freight Orders
Pallet and large-volume orders ship by freight rather than parcel, and freight is quoted and billed separately from the order. Freight shipments are scheduled directly with you, and delivery requires someone available to receive the shipment.
If you are ordering at that volume, request wholesale pricing rather than checking out on the site, and we will quote the product and the freight together.
6. Tracking Your Order
When your order ships you will receive a confirmation email with a UPS tracking number. Track it at ups.com. If you have not received tracking within three business days of placing your order, contact us.
7. Delivery Estimates
Transit times quoted at checkout are carrier estimates, not guarantees. Weather, carrier volume and customs clearance can all move a delivery date. If a shipment is time critical, tell us before you order and we will help you choose a service that fits.
8. Damaged or Lost Packages
Inspect your shipment when it arrives. If anything is damaged, keep the packaging and the product as they arrived and photograph them. Carriers require the original packaging to process a claim.
- Damaged shipments: report within 7 calendar days of delivery.
- Lost shipments: report within 30 calendar days of the expected delivery date.
Contact us at inquiry@selectivemicro.com or 855-256-8299 with your order number and we will file with the carrier and work the claim with you. Reports made after these windows may fall outside the carrier's claim period, which limits what we are able to recover.
9. Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will accommodate the request where we can. Once an order has been processed for shipping, changes and cancellations may no longer be possible, and the order would then be handled under our Refund Policy.
10. Contact Us
Selective Micro Technologies
6200 Avery Rd, Suite A
Dublin, OH 43016
855-256-8299
inquiry@selectivemicro.com